This service provides verification of delays to trips using our subways and buses, for delays longer than 10 minutes that occurred within the last 180 days. If you are seeking delay verification for travel more than 180 days ago, please call our Customer Services team by dialing 511.
To request delay verification, complete this form with the details of the trip you took, including each bus or subway train you traveled on. Enter the times of each leg of your trip as best as you can recall. If you took a different, longer route because your normal journey was experiencing delay, complete this form with the details of your normal journey.
You will receive an email acknowledging your submission. After your request is researched, you will receive a second email with our findings – this is typically within 36 hours but may take up to 3 business days.
While we make every effort to run our trains and buses to schedule, delays occur for a variety of reasons, including sick passengers, police investigations, scheduled and unscheduled maintenance, and other factors. We thank you for your patience and for riding with MTA New York City Transit.
Click here to tell us about any bugs or problems you experience trying to submit your request.
Tell us which bus and/or subway routes you used (or would have used) in your journey. If more than one, add them in order, from first to last.
Please select Date of Service before adding travel